Shipping & Returns
Do you ship to my country?
We now ship to Singapore, Malaysia, Thailand, Hongkong, Taiwan.
*Certain post office might not deliver door to door depending on your region and may require you to collect your order via your nearest post office.
How long does shipping take?
Domestic order (Singapore): 2-5 working days International order: 4 - 14 working days
How much does shipping cost?
Shipping is $4 SGD flat rate for local Singapore deliveries.
Shipping is $5 SGD flat rate for Malaysia deliveries.
Free local and Malaysia shipping for orders above SGD100
For all other countries, delivery charges is at $15 flat rate, and enjoy free shipping for orders above $200
What if I made a mistake with my shipping address?
Contact us: email@example.com and we’ll help you with it.
How can I place an order?
You can order from our website
Is there a discount code for first time customers?
Due to high manufacturing costs that involves heavy research, advanced technology & high quality ingredients - discount codes are not feasible. Increasing retail price to accommodate a discount code is redundant. However, we do give a 5% off for first time customers that subscribe to our newsletters.
Do I have to pay for taxes?
We do not charge taxes and only receive your payment for your purchase on our site. Depending on your country's customs regulations, you might be subjected to tax charges in relation to your order's total.
We guarantee a full refund if the product is faulty within 7 days of receiving (Unopened and unused). We do not refund shipping fees and you will have to pay for return fees. We cannot refund for orders made incorrectly if your order have already been shipped out.
Please email us a video of the product showing that it is faulty to firstname.lastname@example.org and we will assist from there.