Shipping & Returns

SHIPPING

Do you ship to my country?

We now ship globally except countries listed below:

South Sudan

Disclaimer

*Certain post office might not deliver door to door depending on your region and may require you to collect your order via your nearest post office. Countries that we have encountered such problems with includes: UAE, Philippines and Australia (certain regions)

How long does shipping take?

Domestic order (Singapore): 2-5 working days International order: 4 - 14 working days


How much does shipping cost?

Shipping is $4 Sgd flat rate for local deliveries. 

Free local shipping for orders above SGD100

For all international orders, there is a flat rate of $30 Sgd.


What if I made a mistake with my shipping address?

Contact us: talktomooi@gmail.com and we’ll help you with it.


ORDER

How can I place an order?

You can order from our website

Is there a discount code for first time customers?

Due to high manufacturing costs that involves heavy research, advanced technology & high quality ingredients - discount codes are not feasible. Increasing retail price to accommodate a discount code is redundant. However, we do run promotions from time to time so do look out for it.


Do I have to pay for taxes?

We do not charge taxes and only receive your payment for your purchase on our site. Depending on your country's customs regulations, you might be subjected to tax charges in relation to your order's total. 


Refund policy

We guarantee a full refund if the product is faulty within 7 days of receiving. We do not refund shipping fees and you will have to pay for return fees. We cannot refund for orders made incorrectly if your order have already been shipped out.

Please email us a video of the product showing that it is faulty to talktomooi@gmail.com and we will assist from there.